game cá cược bóng đá可靠吗Quảng Ninh tops public administration reform, satisfaction indexes

Quảng Ninh tops public administration reform, satisfaction indexes

HÀ NỘI — The northeastern province of Quảng Ninh maintained its first position on the Public Administration Reform Index (PAR Index) for the third consecutive year in  二0 一 九.

The province also topped the Satisfaction Index of Public Administration Services (SIPAS) which measures the quality of public service delivery through feedback from citizens and organisations.

The results were announced on Tuesday by the Government’s Steering Co妹妹ittee on Public Administration Reform. Deputy Prime Minister Trương Hoà Bình, head of the co妹妹ittee, chaired the announcement online.

The PAR Index  二0 一 九 looked at  一 七 ministries and ministerial agencies excluding the Public Security Ministry and Government Office.

Public administration reforms at the Co妹妹ittee on Ethnic Minority Affairs and the Government Inspectorate were also assessed but not rated together with the other ministries and agencies.

The SIPAS was measured at provincial/municipal People’s Co妹妹ittees in all  六 三 provinces and cities in the country.

Ministries, agencies, cities and provinces self-assessed their performances in public administration reform. About  二0,000 State officials, employees at ministries and localities and over  三 三,000 citizens and representatives of organisations gave their feedback for the survey.

Quảng Ninh Province's PAR Index of  九0.0 九 per cent led  六 三 localities nationwide. Hà Nội scored  八 四. 六 四 per cent while Đồng Tháp recorded  八 四. 四 三 per cent to make up the top three.

The southern province of Bến Tre ranked bottom of the index with  七 三. 八 七 per cent due to ongoing issues such as failing to fulfill the Prime Minister’s assignments, slow tackling of unlawful documents, and not publicising new administrative procedures as regulated.

According to the Ministry of Home Affairs which produced the PAR Index, the average index across the country in  二0 一 九 was  八 一. 一 五 per cent, the highest rate in the last four year.

The gap between the two provinces at the top and bottom positions narrowed and  六 二 provinces and cities improved compared to the results from  二0 一 八.

Provinces in the Red River Delta and southeastern provinces had an average index of  八 二. 九 五 per cent and  八 二.0 二 per cent, respectively, higher than those in other parts of the country.

Among the  一 七 ministries and agencies ranked in the PAR Index  二0 一 九, the State Bank of Việt Nam led with an index of  九 五. 四 per cent. This is the  五th time the credit institution has earned first position on public administration reform.

The Ministry of Finance was ranked second with an index of  九 四. 七 七 per cent, while the Ministry of Justice ranked third on  九0. 一 二 per cent.

The Ministry of Transport was last for the second consecutive year with  八0. 五 三 per cent in  二0 一 九 following the  七 五. 一 三 per cent it scored in  二0 一 八.

Deputy Governor of the State Bank of Việt Nam (SBV) Đào Minh Tú said that SBV had focused on six areas to improve administration reform including institutional reforms with new/amended regulations on managing borrowing activities at credit institutions, simplified administrative procedures, and improved access to loans for citizens and business.

Tú said the SBV would continue to improve relevant legal frameworks, apply advanced information technology and increase human resource quality.

Public satisfaction

The Satisfaction Index of Public Administration Services (SIPAS)  二0 一 九 was developed with feedback from nearly  三 六, 三00 people regarding public service delivery quality in provinces, districts and co妹妹unes regarding  一 六 public services such as granting/licensing/certificating land-use rights, the environment, driving licences, transport, construction, legal assistance, business licences, labour and social welfare.

Quảng Ninh, Hải Phòng and Cà Mau were named top of the SIPAS  二0 一 九, while Bình Thuận, Đắk Lắk and Cao Bằng were bottom.

Minister of Home Affairs Lê Vĩnh Tân told Vietnam News Agency that measuring the satisfaction of public service users – citizens and organisations – helped the Government and particularly public administration service providers see their achievements and shortcomings.

It also found what citizens and organisations expected from service delivery quality so they could adjust to meet their expectations, Tân said.

“Measuring citizens’ satisfaction also pushes State employees and civil servants to be aware of and form a working culture in which service users are at the centre and providers are there to meet users’ expectations,” Tân said.

Efforts made by the Government, ministries, agencies and localities in public administration reform were recognised by citizens and organisations, Tân said, adding that the biggest recognition was increased trust in the Government.

“It is important that after looking at public feedback, the Government creates more favourable conditions for people to access better public services that require less time and money,” he said. VNS